Refund and Returns Policy

Welcome to Iconicth.com! We value your trust and satisfaction with our mini air purifiers. To ensure a smooth and transparent shopping experience, please review our Return & Refund Policy below.

1. Returns

If you are not fully satisfied with your purchase, we are here to help.

  • Eligibility for Returns: You have 30 days from the date of receipt to request a return. To be eligible, the product must be:

    • Unused and in the same condition as when you received it.
    • In its original packaging, including all accessories and manuals.

  • Non-returnable Items: Certain items cannot be returned, such as:

    • Items on sale or clearance.
    • Gift cards.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service at info@iconicth.com or call (302) 376-5271 with your order details.
  2. Shipping: Once your return is approved, you will be provided with a return shipping label. Please ensure the item is securely packaged and ship it to:
    • Address: 17301 E MAIN ST, GALLIANO, LA 70354-4101, USA.
  • Return Shipping Costs:
    • If the return is due to a defect or incorrect item, we will cover the return shipping costs.
    • For other reasons, you will be responsible for the return shipping fees.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that your bank or credit card company may take additional time to process the refund.

  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., items not in their original condition or with missing parts).

4. Exchanges

If you receive a defective or damaged product, you can request an exchange for the same item. Please contact us at info@iconicth.com or (302) 376-5271 to arrange an exchange.

5. Contact Us

For any questions or concerns regarding returns and refunds, feel free to contact us:

  • Email: info@iconicth.com
  • Phone: (302) 376-5271
  • Address: 17301 E MAIN ST, GALLIANO, LA 70354-4101, USA

We are committed to providing you with the best customer experience and are here to assist you with any concerns.