REFUNDS AND RETURNS POLICY – ICONICTH.COM
At Iconicth, we prioritize your satisfaction and stand behind the quality of our products. If for any reason you’re not completely happy with your purchase, we’re here to help.
Refunds and Returns Policy
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original condition, and with all tags or packaging intact.
- Custom or personalized items are non-returnable unless they arrive damaged or defective.
Non-Returnable Items:
- Gift cards
- Sale or clearance items (unless damaged or defective)
How to Request a Return:
- Contact us at info@iconicth.com or call (440) 415-0788 to initiate your return.
- Provide your order number, a brief reason for the return, and any relevant photos (if applicable).
- Once your return is approved, you will receive instructions on how to ship the item back.
Refund Process:
- Refunds will be issued to your original payment method within 7-10 business days after the returned item is received and inspected.
- Shipping costs for returns are the responsibility of the customer unless the product is damaged, defective, or incorrectly shipped.
Exchanges:
If you’d like to exchange your product, please contact us, and we’ll assist you in finding the perfect replacement.
Damaged or Defective Items:
If your order arrives damaged or defective, please notify us within 48 hours of receipt with photos of the issue. We’ll offer a replacement or refund, including shipping costs.
Contact us
📍 Address: 320 Vanderbilt Ave, Staten Island, New York, United States
📞 Phone: (440) 415-0788
📧 Email: info@iconicth.com